Returns Policy
Dreadlock, Dread Fall, Synthetic Hair Returns Policy
Siren Synthetics follows a strict quality control procedure to ensure all of our dispatched products are of the best quality and free of defects. If you find your product(s) are damaged upon arrival you must notify us as soon as possible in writing by email before you return it to us. We must be made aware of any faulty or damaged product(s) within 7 working days of delivery.
In the event of any unwanted product(s) you may return it/them unopened and unused with all seals and packaging intact within 7 working days for an exchange or a refund (minus an admin fee*), anything returned after 7 days will not be accepted and a refund will NOT be issued and you may be liable to pay costs for the goods to be returned to you.
All of our hair pieces are exempt from exchanges or refunds, as unwanted products. This is due to health and hygiene reasons. If you are at all unsure about the shade or colours of the hair piece you wish to order, we advise you request colour samples before placing your order.
We will fully inspect all product(s) before making a decision on any exchange or refund and reserve the right to refuse to accept a return we deem unfaulty, not in satisfactory condition or damaged by yourself due to misuse and not following the correct instructions on use of the product(s), it will then be returned to you and you may have to pay the shipping.
If we do accept your return you can expect your refund or replacement product(s) within a maximum of 28 working days after we receive your unwanted, faulty or damaged product(s) minus a administration/restocking fee* for unwanted product(s).
Please note you shall not be entitled to a refund of the shipping costs incurred in returning the product(s) to us.
Before returning your faulty or damaged product(s) to us please ensure that you sufficiently package the product(s) using similar packing to what the product(s) were shipped to you in. You are also advised to return product(s) by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. We will not accept liability for product(s) lost or damaged during transit returned by you, therefore we advise insuring all product(s) returned to us. (For further information please ask your local post office branch).
*an admin/restocking fee will be calculated as 15% of the order total
Installs
Siren Synthetics can not be held responsible for dreads and extensions that are not looked after properly this is down to the customer. We also do not offer refunds if you just decide that you are not happy with your new style/look. We ask that all customers think carefully that what the order is what they want and we will obtain confirmation that you are happy with the install at the end of the session, if you say nothing then complaints can not be made later.